Refund policy
We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.
To be eligible for a return, the item must be:
In the same condition as received
Unworn and unused
With original tags and packaging
Accompanied by the receipt or proof of purchase
Including any certificates provided with the item (e.g., diamond or gemstone grading certificates)
To initiate a return, please contact us at
info@goldroses.ae
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate and resolve the issue promptly.
Non-Returnable Items
We do not accept returns for the following:
Customized products
Made to order products
Personalized Products
Sale items
Gift cards
If you’re unsure whether your item qualifies for a return or repair, please reach out to us.
Exchanges
We offer a 3-day exchange policy, which means you have 3 days from the date of delivery to request an exchange.
To initiate an exchange, please contact us at info@goldroses.ae
Please note that non-exchangeable items include:
Customized products
Made-to-order items
Personalized items
Sale items
Gift cards
These items cannot be returned or exchanged.
